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  • Residential
  • Business
  • Phone
  • About
  • F.A.Q.
  • Contact Us
  • Internet for Rentals
  • Legal
    • Terms of Service
    • Acceptable Use Policy
    • Description of Charges
    • Open Internet Disclosures
    • Privacy Policy
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Description of Residential Service Charges

*Commerical and small business accounts will have slight differences.*

​Amount Due at Installation
  • Installation Charger
    • $150 Installation, 12 Month Contract
  • ​Pro-Rated Monthly Service
    • This amount will be determined at scheduling.
  • ​ This amount is due upfront, in full, & paid with a credit or debit card (it will not be billed to you).

Early Termination Fee
  • $100 - no matter when you cancel service.
    • Exceptions Include:
      • Any customer moving & is unable to continue service.
      • Any customer that has known issues with service that are our fault & we are unable to repair.
      • Any customer that has passed away (proof of some form must be provided).

No Call - No Show
  • Rescheduling Charge: $25
    • If we had you scheduled for an installation & we arrived to install, but no one answers & we make every effort to contact you before leaving your location - this charge would be assessed for us to return again.  It would be in addition to the standard installation charge due.

Site Surveys
  • Surveys Completed at Our Convenience: $0
  • Surveys Requested by Customer/Meetings with a Customer before Installation: $25
​
Service Calls
  • Non-Customer Abuse/Act of God/Feral Animal: $0
    • ​Charges for feral animal damage that are the result of negligence on the customer side will result in a $50 service charge.
  • Customer or Animal Abuse/Contractor Damage/Customer Network Issue: $50
    • ​You may also be subject to additional charges should your equipment become damaged due to any negligence.
    • This amount is subject to increase for repeat damage despite recommendations to avoid them.
      • ​For example: a cable that is cut a second time despite being told to bury the line after the first visit; a pet chewing through the cable more than once despite explaining to do whatever necessary to keep the animal away from it.
  • Requested Service Visit Outside of Office Hours: $100

Are You Moving?
  • Serviceable Location at Any Time: $50 (per move)

Router Replacement
  • Should we determine that the provided wireless router was damaged due to the customer's negligence, you will be charged the full retail price for a replacement, which is $90.  Otherwise, you can purchase one on your own.

Delinquencies, Grace Periods & Late Fees
  • ​Accounts Past-Due for the Current Month:
    • A $10 late fee will automatically be charged to your account if payment is not received by the delinquency date (the 16th of the month).
      • These late fees are recurring.  Each month your bill is past-due will result in an additional $10 late fee.
      • Your first late fee MIGHT be waived if you ask.  However, it is not guaranteed & it is considered on a case by case basis.
    • Service is automatically suspended until the account is made current.
    • A temporary grace period MAY be granted if we deem it appropriate.  This means that the $10 late fee will still be assessed to your account on the delinquency date, but service will remain active.
      • A grace period is provided on a case-by-case basis & no more than 3 will be provided in a 12 month period.
      • A grace period must be asked for PRIOR to the delinquency date.
      • If we have not received payment before the temporary grace period expires, your service will be suspended until your account is made current.
  • Accounts Past-Due 30 Days:
    • Service remains suspended until account is made current.
      • Customer is required to pay the following:
        • Current past due amount.
        • Applicable late fees.
        • Current month due - it will not be pro-rated.
  • Accounts Past-Due 60 Days:
    • Customer will be placed into an uninstall state.
    • Service remains suspended until account is made current.
      • Customer is required to pay the following:
        • ​Current past due amount.
        • Applicable late fees.
        • $35 Reconnection fee.
        • Current month due - it will not be pro-rated.
    • ​You will not be charged for months you did not have service.  However, standard 12 month contracts will resume at the point of reactivation & months you did not have service do NOT count towards the contract.
  • Accounts Past Due 90 Days:
    • ​​The past due amount will be sent to collections.
      • There will be an additional charge for us having to do so.
      • ​​You will not be charged for months you did not have service.
  • Customer in question MAY be blacklisted from returning to our service for non-payment.
    • ​This decision will be made at our discretion​.
  • Equipment will be repossessed immediately.
    • If the equipment has been repossessed, continuing service with us will only be considered when the following requirements are met:
      • The entire past-due balance is paid in full.
      • $50 Reinstallation fee is paid.
      • ​Required automated billing is in place with a credit or debit card only.​​
        • These must be taken care of PRIOR to scheduling your reinstallation.
    • If the equipment has not been repossessed, continuing service with us will only be considered when the following requirements are met:
      • The entire past-due balance is paid in full.
      • $35 Reconnection fee is paid.
      • Required automated billing is in place with a credit or debit card only.
        • These must be taken care of PRIOR to scheduling your reinstallation.
Proudly Serving Central Pennsylvania:
Jersey Shore, Lock Haven, Loganton, Mackeyville, McElhatten, Rote, Salona, Tylersville, Balls Mills, Cogan Station, Elimsport, Huntersville, Montoursville, Muncy, Pennsdale, Rose Valley, South Williamsport, Williamsport, Exchange, Ottawa, Schuyler, Washingtonville, Blossburg, Hartsfield, Liberty, Lorenton, Mansfield, Nauvoo, Roaring Branch, Sebring - and many parts of North Central PA with our commercial fiber optic service.

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  • Home
  • Residential
  • Business
  • Phone
  • About
  • F.A.Q.
  • Contact Us
  • Internet for Rentals
  • Legal
    • Terms of Service
    • Acceptable Use Policy
    • Description of Charges
    • Open Internet Disclosures
    • Privacy Policy