Description of Residential Charges

​Amount Due at Installation

• Installation Charge (includes a free wireless router)
  • $150 Installation, Contract (12 Months)
    • The wireless router is warranted and supported for the duration of your time with us as a customer and the router is in use (excluding avoidable damage.
• Pro-Rated Monthly Service
  • This amount will be determined at scheduling.
    
• ​ This amount is due upfront, in full, and paid with a credit or debit card (it will not be billed to you).

Early Termination Fee

• 12 Month Standard Internet Contracts: $100 (no matter when you cancel service)
  • Exceptions Include:
    • Any customer moving and is unable to continue service.
    • Any customer that has known issues with service that are our fault and we are unable to repair.
    • Any customer that has passed away (proof of some form must be provided).

Site Surveys

• Site Surveys Completed at Our Convenience: $0
• Site Surveys Requested by Customer/Meetings with a Customer before Installation: $25

​
Service Calls

• Non-Customer Abuse/Act of God/Feral Animal: $0
  • ​Charges for feral animal damage that are the result of negligence on the customer side will result in a $50 service charge.
    
• Customer or Animal Abuse/Contractor Damage/Customer Network Issue: $50
  • ​You may also be subject to additional charges should your equipment become damaged due to any negligence.
• Requested Service Visit Outside of Office Hours: $100

Are You Moving?

• Serviceable Location at Any Time: $50 (per move)

Router Replacement

• Should we determine that the provided wireless router was damaged due to the customer's negligence, they will be charged the full retail price for a replacement, which is $90.

Delinquencies, Grace Periods and Late Fees

• ​Accounts Past-Due for the Current Month
  • A $10 late fee will automatically be charged to your account if payment is not received by the delinquency date (the 16th of the month)
    • These late fees are recurring.  Each month your bill is past-due will result in an additional $10 late fee
    • Your first late fee MIGHT be waived if you ask.  However, it is not guaranteed and it is on a case by case basis
  • Service is automatically suspended until the account is made current
  • A temporary grace period MAY be granted if we deem it appropriate.  This means that the $10 late fee will still be assessed to your account on the delinquency date, but service will remain active
    • A grace period is provided on a case-by-case basis and no more than 3 will be provided in a 12 month period
    • A grace period must be asked for PRIOR to the delinquency date
    • If we have not received payment before the temporary grace period expires, your service will be suspended until your account is made current
• Accounts Past-Due 30 Days
  • Service remains suspended until account is made current
    • Customer is required to pay the following:
      • Current past due amount
      • Applicable late fees
      • Current month due (it will not be pro-rated)
• Accounts Past-Due 60 Days
  • Customer will be placed into an uninstall state
  • Service is suspended until account is made current
    • Customer is required to pay the following:
      • ​Current past due amount
      • Applicable late fees
      • $35 Reconnection fee
      • Current month due (it will not be pro-rated)
  • ​You will not be charged for months you did not have service.  However, standard 12 month contracts will resume at the point of reactivation and months you did not have service do NOT count towards the required 12 months
• Accounts Past Due 90 Days
  • Equipment will be repossessed as soon as possible
  • If the equipment has been repossessed, continuing service with us will only be considered when the following requirements are met:
    • The entire past-due balance is paid in full
    • $35 Reconnection fee is paid
    • $50 Reinstallation fee is paid
    • ​Required automated billing is in place with a credit or debit card only​​
      • These must be taken care of PRIOR to scheduling your reinstallation
  • If the equipment has not been repossessed, continuing service with us will only be considered when the following requirements are met:
    • The entire past-due balance is paid in full
    • $35 Reconnection fee is paid
    • $50 Reinstallation fee is paid
    • Required automated billing is in place with a credit or debit card only
      • These must be taken care of PRIOR to scheduling your reinstallation
• Accounts Past-Due 120+ Days
  • Past-due amount will be sent to collections
    • ​You will not be charged for months you did not have service
    • There will be an additional charge for having to do so
  • Customer in question MAY be blacklisted from returning to our service for non-payment
    • ​This decision will be made at our discretion