Description of Residential Service Charges

*Commerical and small business accounts will have slight differences.*

---

​Amount Due at Installation

• Installation Charger
  • $150 Installation, 12 Month Contract
• ​Pro-Rated Monthly Service
  • This amount will be determined at scheduling.
• ​ This amount is due upfront, in full, & paid with a credit or debit card (it will not be billed to you).

Early Termination Fee

• $100 - no matter when you cancel service.
  • Exceptions Include:
    • Any customer moving & is unable to continue service.
    • Any customer that has known issues with service that are our fault & we are unable to repair.
    • Any customer that has passed away (proof of some form must be provided).

No Call - No Show

• Rescheduling Charge: $25
  • If we had you scheduled for an installation & we arrived to install, but no one answers & we make every effort to contact you before leaving your location - this charge would be assessed for us to return again.  It would be in addition to the standard installation charge due.

Site Surveys

• Surveys Completed at Our Convenience: $0
• Surveys Requested by Customer/Meetings with a Customer before Installation: $25

​
Service Calls

• Non-Customer Abuse/Act of God/Feral Animal: $0
  • ​Charges for feral animal damage that are the result of negligence on the customer side will result in a $50 service charge.
• Customer or Animal Abuse/Contractor Damage/Customer Network Issue: $50
  • ​You may also be subject to additional charges should your equipment become damaged due to any negligence.
  • This amount is subject to increase for repeat damage despite recommendations to avoid them.
    • ​For example: a cable that is cut a second time despite being told to bury the line after the first visit; a pet chewing through the cable more than once despite explaining to do whatever necessary to keep the animal away from it.
• Requested Service Visit Outside of Office Hours: $100

Are You Moving?

• Serviceable Location at Any Time: $50 (per move)

Router Replacement

• Should we determine that the provided wireless router was damaged due to the customer's negligence, you will be charged the full retail price for a replacement, which is $90.  Otherwise, you can purchase one on your own.

Delinquencies, Grace Periods & Late Fees

• ​Accounts Past-Due for the Current Month:
  • A $10 late fee will automatically be charged to your account if payment is not received by the delinquency date (the 16th of the month).
    • These late fees are recurring.  Each month your bill is past-due will result in an additional $10 late fee.
    • Your first late fee MIGHT be waived if you ask.  However, it is not guaranteed & it is considered on a case by case basis.
  • Service is automatically suspended until the account is made current.
  • A temporary grace period MAY be granted if we deem it appropriate.  This means that the $10 late fee will still be assessed to your account on the delinquency date, but service will remain active.
    • A grace period is provided on a case-by-case basis & no more than 3 will be provided in a 12 month period.
    • A grace period must be asked for PRIOR to the delinquency date.
    • If we have not received payment before the temporary grace period expires, your service will be suspended until your account is made current.
• Accounts Past-Due 30 Days:
  • Service remains suspended until account is made current.
    • Customer is required to pay the following:
      • Current past due amount.
      • Applicable late fees.
      • Current month due - it will not be pro-rated.
• Accounts Past-Due 60 Days:
  • Customer will be placed into an uninstall state.
  • Service remains suspended until account is made current.
    • Customer is required to pay the following:
      • ​Current past due amount.
      • Applicable late fees.
      • $35 Reconnection fee.
      • Current month due - it will not be pro-rated.
  • ​You will not be charged for months you did not have service.  However, standard 12 month contracts will resume at the point of reactivation & months you did not have service do NOT count towards the contract.
• Accounts Past Due 90 Days:
  • ​​The past due amount will be sent to collections.
    
    • There will be an additional charge for us having to do so.
    • ​​You will not be charged for months you did not have service.
• Customer in question MAY be blacklisted from returning to our service for non-payment.
  • ​This decision will be made at our discretion​.
• Equipment will be repossessed immediately.
  • If the equipment has been repossessed, continuing service with us will only be considered when the following requirements are met:
    • The entire past-due balance is paid in full.
    • $50 Reinstallation fee is paid.
    • ​Required automated billing is in place with a credit or debit card only.​​
      • These must be taken care of PRIOR to scheduling your reinstallation.
  • If the equipment has not been repossessed, continuing service with us will only be considered when the following requirements are met:
    • The entire past-due balance is paid in full.
    • $35 Reconnection fee is paid.
    • Required automated billing is in place with a credit or debit card only.
      • These must be taken care of PRIOR to scheduling your reinstallation.