Description of Charges

​Amount Due at Installation (New Customer)

• Installation Fee (includes a free wireless router)
  • $150 Installation (Contract, 12 Months)
  • $185 Installation (No Contract)
    • The wireless router is warranted and supported for the duration of your time with us as a customer (with the exception of avoidable damage, of course).
      
• Pro-Rated Monthly Service
  • Will be determined at scheduling
• This amount is due upfront, in full, and paid with a credit or debit card.  It will not be billed to you

Amount Due at Installation (New Customer Moving into a Home That Previously Had Service)

• Installation Fee (includes a free wireless router)
  • $110 Installation (Contract, 12 Months)
  • $145 Installation (No Contract)
• Pro-Rated Monthly Service
  • Will be determined at scheduling
• This amount is due upfront, in full, and paid with a credit or debit card.  It will not be billed to you

Early Termination Fee (for 1-Year Standard Internet Contracts)

1. $100 (no matter when you cancel service)

Site Surveys

• Site Surveys Completed at Our Convenience: $0
• Requested and Scheduled Site Surveys/Meetings with a Customer Before Installation: $25

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Service Calls

• Non-Customer Abuse/Act of God/Feral Animal: $0
• Customer or Animal Abuse/Contractor Damage/Customer Network Issue: $50

Are You Moving?

• Non-Serviceable Location: $0
• Serviceable Location: $50 (per move)

Router Replacement

• Should we determine that the provided wireless router was damaged due to the customer's negligence, they will be charged the full retail price for a replacement, which is $60

Delinquencies, Grace Periods and Late Fees

• ​Accounts Past-Due for the Current Month
  • A $10 late fee will automatically be charged to your account if payment is not received by the 15th of the month
    • These late fees are recurring.  Each month your bill is past-due will result in an additional $10/month
    • Your first late fee MAY be waived if you ask about it. However, it is not guaranteed and is provided on a case by case basis
  • Service is suspended until account is made current
  • A temporary grace period MAY be granted if we deem it appropriate. These are provided on a case-by-case basis and no more than 3 will be provided in a 12 month period.  They must also be asked for PRIOR to the delinquency date (the 16th of the month)
    • If we have not received payment before the temporary grace period expires, the $10 late fee will be charged to your account (it will not be removed), and your service will be suspended until your account is made current
• Accounts Past-Due 30 Days
  • Service remains suspended until account is made current
    • Customer is required to pay the past due amount, applicable late fee(s),  a $35 re-connection fee, and the current month due (which will not be pro-rated)
• Accounts Past-Due 60 Days
  • Customer will be placed into an uninstall state
  • Service is suspended until account is made current
    • Customer is required to pay the past-due amount, applicable late fees, the $35 re-connection fee, and the current month due (which will not be pro-rated)
  • You will not be charged for months you did not have service, however, 1-year contracts will resume at the point of reactivation and months you did not have service do NOT count towards the time frame
• Accounts Past-Due 90 Days
  • Equipment will be repossessed as soon as possible
  • If the equipment has NOT been repossessed, continuing service with us will only be considered when the following requirements are met:
    • Past-due balance is paid in full
    • A $35 re-connection fee is paid
    • Required automated billing is set (with a credit or debit card only)
    • These must be met BEFORE the re-connection occurs
  • If the equipment HAS been repossessed, continuing service with us will only be considered when the following requirements are met:
    • Past-due balance is paid in full
    • A $35 re-connection fee is paid
    • A $50 re-installation fee is paid
    • Required automated billing is set (with a credit or debit card only)
    • These must be met BEFORE the re-installation gets scheduled
  • You will not be charged for months you did not have service, however, 1-year contracts will resume at the point of re-connection (should it occur) and months you did not have service do NOT count towards the time frame
• Accounts Past-Due 120+ Days
  • Past-due amount will be sent to collections
  • Customer in question MAY be blacklisted from returning to our service for non-payment
    • ​This decision will be made at our discretion